Substack FAQs
Substack FAQs
Frequently Asked Questions
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When you sign up for a free or paid subscription, you’ll automatically receive a Welcome email that lets you know your signup was successful.
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If you don’t see the test email, first check your Spam folder, and if it’s there, mark it as Not Spam. If it’s not in your Spam folder, your email provider may have blocked emails from us. Get in touch with the Substack Support team who can check whether there’s a block: Contact Substack Support
I used to receive emails from The Daily Feather but they’ve stopped – what happened?
Sometimes a newsletter may appear in your email’s Promotions tab or Spam folder. We recommend checking both places.
If the email is in Spam, mark it as ‘not spam’ and add our email address to your contact list. All posts will be sent from dimartinobooth@substack.com
If you’ve checked both places, it’s possible that a previous email was marked as Spam and your email provider blocked us from sending further emails. Get in touch with Substack Support who can check if there’s a block: Contact Substack Support
How do I cancel my paid subscription to The Daily Feather?
Replying “unsubscribe” or “cancel” to an email from The Daily Feather will not unsubscribe you or cancel your paid subscription. To cancel your paid subscription, please follow the below instructions.
You can manage your The Daily Feather subscription via the Manage Subscription page, at this link: https://dimartinobooth.substack.com/account
To pause or cancel your paid subscription, on the Manage Subscription page, go to Account actions and click on “To cancel your paid subscription, click here.”
On the next page, you have the option to either pause your subscription by clicking Pause Subscription, or cancel it by clicking Cancel Subscription.
By canceling your paid subscription, you will automatically become a free subscriber, and will no longer receive paid content, but will continue to receive any emails sent out to both free and paid subscribers. If you’d like to unsubscribe from all emails sent by The Daily Feather, then after canceling your subscription, follow these steps to unsubscribe from free emails: How do I unsubscribe from a free subscription?
Additional Questions?
If you have any questions about your subscription, you can find more frequently asked questions and answers at the Substack Help Center.